September 26, 2001

Toronto Harbour Cruises & Events
89 Whitehall Road, Second Floor
Toronto, Ontario
M4W 2C8


Dear Omar,

As a member of the TOYOTA family, we continually strive for excellence in all of our products and services. When we invited our Transportation Consultants from across Canada for a three day training session in Toronto we wanted them to feel thoroughly motivated and leave impressed with our beautiful city.

The highlight of our training weekend was the wonderful casino dinner cruise you organized for our group. Every detail was meticulously taken care of, even the spectacular sunset on a mild autumn evening! The staff was professional and friendly. The food was excellent and the DJ kept everyone singing and dancing and the black jack tables were a terrific hit. You should have heard the rave reviews being told the next morning at breakfast!

Thank you again, Omar, for your demonstrated dedication to superior customer service and excellence. It was a pleasure working with you and I hope to have the opportunity to plan another event with Toronto Harbour Cruises & Events again in the not too distant future.



Very sincerely yours,


Louise D. W.
Marketing Projects Coordinator